Privacy Policy

Malwa Mahindra (“we”, “our”, “us”) operates this website to provide information about our vehicles, services, offers, and dealership activities. By accessing or using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the website.

Information we collect

We may collect the following types of information when you use our website:

• Contact details such as name, email address, phone number, city, and any other details you submit via enquiry, test drive, service booking, finance, career, or contact forms.
• Vehicle and service preferences, such as model of interest, variant, budget, preferred test drive date, or service requirements.
• Technical and usage data such as IP address, browser type, device information, pages viewed, time spent on pages, and referring URLs collected via analytics tools and server logs.
• Any additional information you voluntarily provide in messages, feedback, reviews, or uploads.

How we use your information

We may use the information collected through the website for the following purposes:

• To respond to your enquiries, schedule test drives, service appointments, or callbacks, and provide requested information about vehicles, offers, and services.
• To process bookings, service requests, and related payments (if applicable) and to manage your customer relationship with us.
• To send you transactional communications, reminders, important notices, and service-related updates.
• To send you marketing and promotional communications about Malwa Mahindra products, services, events, and offers, where permitted by applicable law and your consent.
• To improve the content, design, and performance of the website and to understand how visitors use our services.
• To comply with legal obligations, resolve disputes, and enforce our terms and policies.

Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Recognize your browser or device and remember your preferences.
• Measure website traffic, performance, and user interaction patterns for analytics.
• Support security features and prevent fraudulent activity.

You can typically manage or disable cookies through your browser settings. However, some features of the website may not function properly if certain cookies are disabled.

Sharing of information

We do not sell your personal information. We may share your information in the following limited situations:

• With Mahindra & Mahindra Limited, its affiliates, and authorized partners as necessary to respond to your requests, process bookings, and provide you with products and services related to Mahindra vehicles.
• With service providers such as IT support, hosting providers, analytics providers, call centers, or marketing agencies who process data on our behalf under appropriate confidentiality and data protection obligations.
• When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or that of our customers or the public.
• In connection with any merger, acquisition, business transfer, or restructuring, subject to appropriate safeguards.

Data security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer required, we will delete or anonymize it in accordance with applicable laws.

Your rights and choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual restrictions.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent for processing where consent is the basis of processing.

To exercise these rights or to update your preferences, please contact us using the details provided in the “Contact us” section below. We may need to verify your identity before acting on your request.

Third-party links

Our website may contain links to third‑party websites, applications, or services. These third parties have their own privacy policies, and we are not responsible for their content or practices. You are encouraged to review the privacy policies of any third‑party sites you visit.

Children’s privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so that we can remove the information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. The “Last updated” date at the top or bottom of this page will indicate the latest revision. Your continued use of the website after changes are posted will signify your acceptance of the updated Policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

• Malwa Mahindra
• Block NO.62, Plot No. 19, New Rohtak Rd, opposite Prem Dhaba, Than Singh Nagar, Karol Bagh, New Delhi, Delhi, 110005
• Delhi
• Phone: 9289055151
• Email: crmsales@malwamahindra.com